This group of people may include those with burns, diabetes or headaches, where the severity of the condition can vary.

This group of people may include those with burns, diabetes or headaches, where the severity of the condition can vary.


 However, around 40% of people in category 2 could receive a call back which will result in them either keeping their place in the queue for an ambulance, being reprioritised, or directed to alternative services such as their GP or an urgent treatment centre.

According to the pilot studies, no patient safety concerns have been raised so far and ambulances were more able to get to more serious cases.

Nearly half the calls that received a call back resulted in the patient being given advice or referred to a different service, NHS England said.

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